Our Terms & Conditions

By placing an order with us you will be deemed to have read, understood and agreed to the following terms and conditions. If you are unclear about any aspect of these terms, please contact us at info@peonyandgrace.co.uk before placing an order. By placing an order you are making an offer to Peony and Grace to purchase the goods detailed in your order upon the terms described in your order. You agree that all information given is accurate and complete. All prices listed are correct at the time of listing. We reserve the right to change prices of any product at any time. Once you have placed your order we will send you a confirmation that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Peony and Grace for the sale of our products will only exist once an order has been accepted, processed and dispatched to you. This does not affect your statutory rights.

Our items are lovingly handmade to order, just for you. The majority of the text that you see on our tags, attached to our fabric letters, numbers and shapes are hand stamped. As the text is, for the most part, hand stamped rather than printed, the text is not straight or uniform, but this is what makes our gifts quirky and unique. Please bear this in mind when placing your order.

Fabric letters, numbers and shapes
All of our fabric letters, numbers and shapes are handmade. Whilst sometimes the fabric letters will free stand, we cannot guarantee that they will. Fabric hearts and some letters, for example, P, J, F, Y & T will definitely not free stand. They all come with a picture hook or two attached to the back so they can be hung on a wall or they can be leant on a shelf or on furniture. The patterns on some of our fabrics (including Flohr And Co fabrics) are too large to be shown fully on the fabric letters, numbers or shapes (especially floral designs). We tailor each letter so that the most attractive features of the chosen fabric are shown on the item. If you wish for a particular feature/part of the fabric to be shown on the front of the item, please let us know when placing your order.

If you have purchased a personalised tag, ribbon and button, the button will be a wooden “handmade with love” button. We will choose the most appropriate ribbon to coordinate with the chosen fabric. If you wish to request a particular coloured ribbon for your tag, please state the preferred ribbon colour on placing your order.

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non delivery.

Postage & Packing

Once you have finished shopping, and are ready to checkout, please select the correct P&P option: Standard Rate £4.95 for fabric letters, numbers, hearts and Christmas baubles and £1.95 for hanging stars. If you wish to collect, see below paragraph.

Collection from Collingham, Wetherby LS22
If you are local to Wetherby in West Yorkshire, you are welcome to collect your order from me. Please select the Collection option at final checkout stage. I will provide my address when your order is ready.

The delivery period stated within which you will receive your order is approximate. We will notify you if goods are not able to be dispatched within the indicated delivery timescale, e.g some made to order goods may take longer. Goods will be sent to the address given by you in your order, as confirmed by PayPal. We accept no liability for delays in postal services which are beyond our control.

Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions on the website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour representation of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products. To check the colour of our fabrics, we recommend that you contact us at Info@peonyandgrace.co.uk to request a free sample.

The items that we make and sell are NOT TOYS and are not intended to be used or played with by children. Our items are for decorative purposes only. Some of our items contain small parts, such as small buttons, small picture hooks or embellishments  which are a choking hazard to young children. Please keep our items out of reach of small children.

All rights in the content of www.peonyandgrace.co.uk are owned by us. In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.peonyandgrace.co.uk web pages for any other purpose whatsoever without the prior written permission of Peony and Grace.

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